Drivra Express

Privacy Policy

At Drivra Express ("Drivra Delivery"), we respect your privacy and are committed to protecting your personal data, location information, and business records.

Section 1

1. Overview & Scope

This Privacy Policy explains how Drivra Express ("we", "us", "our", or "Drivra Delivery") collects, uses, discloses, and safeguards your information when you use our mobile application, web dashboard, and delivery services in Nepal.

By downloading, registering, or using the Drivra Express application (Merchant Portal, Rider Application, or Package Tracking Portal), you agree to the collection and use of information in accordance with this policy.

Compliance Highlight:This policy satisfies Google Play Store's User Data Policy, location permission guidelines, and account deletion requirements for mobile applications.
Section 2

2. Information We Collect

We collect personal information necessary to provide B2B package delivery, merchant order processing, and rider dispatch.

Personal & Account Information

  • Full Name & Business Name
  • Phone Number & Email Address
  • Pickup & Delivery Addresses
  • Bank Account / eSewa details for COD payouts

Technical & Device Data

  • Device Brand, Model & OS version
  • IP address & Network identifiers
  • App diagnostic & crash logs
  • FCM Push Notification tokens
Section 3

3. Location Data & GPS Usage (Riders & Deliveries)

Location data is essential to the core functionality of Drivra Express.

Background & Foreground Location Collection

For Delivery Riders: When a rider goes "Online" or accepts a delivery job, the app collects precise location data (GPS coordinates) even when the app is minimized or running in the background.

Purpose of Location Access:

  • Calculating optimal route distance and arrival estimates.
  • Providing real-time live map tracking to merchants and customers.
  • Verifying pickup and delivery arrival at warehouse hubs and dropoff addresses.
  • Ensuring rider safety and dispatching nearest orders.

Note: Location tracking for riders automatically stops when the rider toggles their status to "Offline".

Section 4

4. How We Use Your Information

  • Service Fulfillment: To process, route, assign, and track B2B packages across Kathmandu and regional hubs.
  • Financial Settlements: To process Cash on Delivery (COD) collections, merchant payouts, and rider earnings.
  • Communications: To send SMS alerts, delivery status updates, and support notifications.
  • Security & Fraud Prevention: To verify user identity, prevent fraudulent orders, and maintain audit logs.
Section 5

5. Data Sharing & Third-Party Disclosure

We respect your confidentiality. We DO NOT sell, rent, or trade your personal information to third parties or advertisers.

Information is only shared under strict operational necessity:

Between Logistics Participants: Recipient name, address, and phone number are shared with assigned delivery riders to complete package dropoffs.
Service Providers: We use Google Maps API for geolocation, SMS gateways for verification, and secure cloud servers for storage.
Legal Requirements: We may disclose data if required by law enforcement or regulatory authorities of Nepal.
Section 6

6. Security & Data Retention

All data transmitted between the app and our backend servers is encrypted using standard SSL/TLS (HTTPS) protocols.

We retain personal data as long as your account remains active. Upon account deletion request, user profiles and tokens are purged within 7 to 14 business days, while financial transaction logs are retained for statutory periods required by law.

Section 7

7. User Rights & Account Deletion (Google Play Compliance)

In compliance with Google Play Store guidelines, all registered merchants, riders, and customers have the right to request deletion of their account and associated data.

How to Request Account Deletion

You do not need to keep the mobile application installed to delete your account. You can request deletion online at any time:

Open Account Deletion Page
Section 8

8. Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our dedicated Privacy Officer:

Drivra Express Technologies Pvt. Ltd.

Email: privacy@drivra.com / support@drivra.com

Address: Tinkune, Subidhanagar, Kathmandu 44600, Nepal